Terms & Conditions

Please read these Terms and Conditions (T&Cs) carefully before using this Platform.

What's in these terms

Welcome to Crurated. Crurated is a website (www.crurated.com) referred to as the platform (Platform). These terms and conditions (T&Cs) tell you the rules for:

These Terms may have changed since you last reviewed them. These Terms were most recently updated on 1st March 2026.

Terms for Using the Platform

1. About Crurated and how to contact us

1.1. The Platform is operated by Crurated Limited (Crurated, we, us, our), a private limited company incorporated under the laws of England & Wales (Company Number: 13176905, VAT Number: GB 376 8329 51), with registered office located at 24 Fitzroy Square, London, W1T 6EP, United Kingdom. Our VAT Number is GB 376 8329 51.

1.2. We operate in partnership with a member of our group of companies, named CruTrade Inc., a private limited company incorporated under the laws of Panama (Company Number: 155771295, with registered office at Province of Panama, district of Panama, Betania, Vía Ricardo J. Alfaro, PH The Century Tower, office three hundred seventeen (317)) and their own marketplace website: www.crutrade.io (CruTrade) to enable our members to buy and sell the Products described below.

1.3. We specialise in the online sale of wines and other alcoholic beverages (individually referred to as Product or collectively referred to as Products). Products are listed on our Platform and are sold via a voucher system (Voucher) on Platform. Once you complete a purchase of any of our Products, you will receive a Voucher related to each of the Products purchased by you. You can redeem your Voucher related to a Product at any time you wish. You can store any Products purchased with us in our insured Warehouses until you will redeem your Voucher. Please read our Terms of Sale and Terms of Storage Service.

1.4. We also offer storage and delivery services related to Products. We also provide exclusive access to wine and spirits experience events associated to our Products (individually referred to as Service or collectively referred to as Services) displayed on the Platform. Before purchasing any Service, please read our Terms of Sale.

1.5. If you apply for our membership (Membership) and become a member of Crurated, you will have access to our offerings, auctions and related events through the Platform. Please read our Terms of Membership.

1.6. To contact us, please email at hello@crurated.com.

2. By using our Platform you accept these Terms

2.1. Before using the Platform, please read these Terms and print a copy of these Terms for future reference.

2.2. By using our Platform, you confirm that you accept these Terms, and that you agree to comply with them. If you do not agree to these Terms, then you must not use the Platform or access any content that is made available through the Platform.

3. There are other terms that may apply to you

3.1. These Terms refer to the following additional terms, which also apply to your use of the Platform:

Our Privacy Policy, which explains how we collect, use and store your personal data.
Our Cookie Policy, which sets out information about the cookies on our Platform.
If you register to apply for membership on our Platform, our Terms of Membership will apply to your membership.
If you purchase any Product or Service from our Platform, our Terms of Sale will apply to the sales.
If you store any of the purchased Products at our insured warehouses located internationally, our Terms of Storage Service will apply for the storage of Products.

3.2. The terms described above also form part of these Terms. For instance, if you apply for a membership and/or purchase any Product or Service from our Platform, these Terms will apply to your membership and/or purchase.

4. We may make changes to these Terms

We amend these Terms from time to time. Every time you wish to use our Platform, please check these Terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 1st March 2026.

5. We may make changes to our Platform

We may update and change our Platform from time to time to reflect changes to our Products and Services, our members' needs and business priorities. We will try to give you reasonable notice of any major changes.

6. We may suspend or withdraw our Platform

6.1. You may use the Platform in accordance with these Terms.

6.2. We do not guarantee that our Platform, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Platform for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

6.3. You are also responsible for ensuring that all persons who access our Platform through your internet connection are aware of these terms of service and other applicable terms of service, and that they comply with them.

7. We may transfer this agreement to someone else

We may transfer our rights and obligations under these T&Cs to another member of our group of companies. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

8. You may apply to become a member of Crurated

8.1. You must be 18 years and over to apply for a Membership and purchase any Products or Services through our Platform. If you do not live in England, you must be of a legal drinking age within your country of residence to become a member or purchase our Products and/or Services through our Platform.

8.2. By applying for membership, you confirm that you are at least 18 years of age or over.

8.3. We offer a single annual autorenewal membership (Membership) from 1st March 2026. To be admitted as a member of the Platform, you are required to apply for the membership and accept these T&Cs through the Platform. Once you are admitted as a member, you will have access to your membership account and be responsible for:

ensuring that the details provided by you on the application for membership are correct and complete; and
informing us of any changes to the information provided.

8.4. By becoming a member, you will have access to certain bespoken Products and Services supplied through the Platform from time to time.

8.5. You can find everything you need to know about our membership in our Terms of Membership before submitting your membership application with us.

9. You must keep account details safe

9.1. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user or member identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

9.2. If you know or suspect that anyone other than you know your user or member identification code or password, you must promptly notify us at hello@crurated.com.

10. How you may use material on our Platform

10.1. We are the owner or the licensee of all intellectual property rights in our Platform, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

10.2. You may print off one copy, and may download extracts, of any page(s) from our Platform for your personal use and you may draw the attention of others within your organisation to content posted on our Platform.

10.3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

10.4. Our status (and that of any identified contributors) as the authors of content on our Platform must always be acknowledged (except where the content is user-generated).

10.5. You must not use any part of the content on the Platform for commercial purposes without obtaining a licence to do so from us or our licensors.

10.6. If you print off, copy, download, share or repost any part of the Platform in breach of these Terms, your right to use our Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these Terms).

11. No text or data mining, or web scraping

11.1. You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Platform or any Services provided via, or in relation to, our Platform for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):

Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our Platform or any data, content, information or services accessed via the same.
Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

11.2. The provisions in this term should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

11.3. You shall not use, and we do not consent to the use of, our Platform, or any data published by, or contained in, or accessible via, our Platform or any services provided via, or in relation to, our Platform for the purposes of developing, training, fine-tuning or validating any AI system or model or for any other purposes not explicitly in accordance with these Terms.

11.4. This term will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

12. Rules about linking to our Platform

12.1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

12.2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

12.3. You must not establish a link to our Platform in any website that is not owned by you.

12.4. Our Platform must not be framed on any other site, nor may you create a link to any part of our Platform other than the home page.

12.5. We reserve the right to withdraw linking permission without notice.

12.6. If you wish to link to or make any use of content on our Platform other than that set out above, please contact us via email at: hello@crurated.com.

13. Our trade mark is registered

"Crurated" is an EU registered trade mark of Crurated Limited. You are not permitted to use them without our approval.

14. Do not rely on information on this Platform

14.1. The content on our Platform is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Platform.

14.2. Although we make reasonable efforts to update the information on our Platform, we make no representations, warranties or guarantees, whether express or implied, that the content on our Platform is accurate, complete or up to date.

15. We are not responsible for websites we link to

15.1. Where the Platform contains links to other sites and resources provided by partners or third parties these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

15.2. We have no control over the contents of those sites or resources.

15.3. As a member of our Platform, you may use the Platform's facility for the sale or the purchase of a Voucher relating to Products through our partner's marketplace website, operated by CruTrade.

15.4. We are not responsible for CruTrade's operations or any failure of their site or resources.

16. We are not responsible for viruses

16.1. We do not guarantee that our Platform will be secure or free from bugs or viruses.

16.2. You are responsible for configuring your information technology, computer programs and platform to access our Platform. You should use your own virus protection software.

17. You must not introduce viruses

You must not misuse our Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our Platform or any part of it. You must not attempt to gain unauthorised access to the Platform, the server on which our Platform is stored or any server, computer or database connected to our Platform or any other equipment or network connected with our Platform. You must not interfere with, damage or disrupt any software used in the provision of our Platform or any equipment or network or software owned or used by any third party on which this Platform relies in any way. You must not attack our Platform via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Platform will cease immediately.

18. Our responsibility for loss or damage suffered by you

18.1. Whether you are a consumer or a business user or member:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the sale of any Products and/or Services to you, which will be set out in our Terms of Sale.

18.2. If you are a business user or member:

18.2.1. We exclude all implied conditions, warranties, representations or other terms that may apply to the Platform or any content on it.
18.2.2. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our Platform and its facilities; or use of or reliance on any content displayed on our Platform.
18.2.3. In particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

18.3. If you are a consumer user or member: We only provide our Platform for domestic and private use. You agree not to use our Platform for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

19. How we may use your personal information

19.1. You agree that we may use personal information provided by you in order to:

Access your account through a secure administrative backend panel, as per your written request. This consent allows us to perform specific actions aimed at addressing your queries or issues. You may revoke this consent at any time, except where access is required for compliance with a legal obligation or for the establishment, exercise, or defence of legal claims.
Access to your account by our staff is governed by strict security protocols, including but not limited to two-factor authentication, encryption, and access logging. Access is granted only to those employees who require it to perform their job functions and who are trained in data protection and confidentiality.
Audit and monitor members' or non-members' accounts. All administrative access to members' or non-members' accounts is logged and monitored for compliance with our data protection policies and legal obligations. Audit logs are regularly reviewed to prevent unauthorized access and to ensure the security of member and non-member's information.
Deal with members' or non-members' requests: you have the right to request information about instances of administrative access to your accounts, including the purpose and duration of access. Crurated will provide this information in accordance with applicable data protection laws, subject to any limitations on disclosure for security or legal reasons.

19.2. We will only use your personal information as set out in our Privacy Policy.

20. Which country's laws apply to a dispute

20.1. If you are a consumer, please note that these T&Cs, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of another country, you may also bring proceedings in that country.

20.2. If you are a business, these terms of service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Terms of Membership

1. Crurated Membership

1.1. Crurated sell a range of Products and Services on Platform to our members. Please read our Terms of Sale.

1.2. We offer a single annual membership (Membership). Our Membership may be available to you if you are of legal drinking age in their country of residence. For instance, if you live in England, you must be of 18 years of age and over.

1.3. If you wish to become a member of Crurated, you are required to apply for the Membership. By applying for membership, you confirm that you are at least 18 years of age or over.

1.4. The Membership is an annual auto-renewing membership for a fee in the sum of €300.00 plus VAT that provides you with:

exclusive access to a rare and limited-release Products and Services (e.g. Products experience and events) selected by us for you;
complimentary and insured storage facilities at our main warehouse located in Burgundy, France. Storage facilities in our warehouse located in countries other than France are subject to an annual storage fee;
one complimentary bulk transfer of purchased Products stored in one of our warehouse facilities to another warehouse facility, valid for use within 12 months from the activation or renewal of membership. Any additional bulk transfers are subject to an estimate of costs (including any relevant taxes and duties, if applicable) and may be required by emailing us at hello@crurated.com; and
a Platform facility that enables you to list and sell Products purchased from us on CruTrade's marketplace website, provided that you hold an active personal account with CruTrade.

1.5. Being a valuable member for us, you may be invited by Crurated to take out the "Invitation Only Status". This is a special upgraded membership status that provides you with priority consideration for Products and Services that may be made available for you from time to time (including but not limited to preferential access to wine and spirits' offers, dedicated events, dinners, experiences relating to Products, etc.).

1.6. If you accept to activate our Invitation-Only Status, you agree to pay a fee in the sum of €5,000.00 plus VAT for an annual auto-renewing Invitation-Only Status.

2. We only accept new members when we validate them

2.1. To become a member, you are required to apply for membership with us through the Platform. You may be admitted being a member because of your cultural fit, alignment with Crurated's values and the engagement standards of serious collectors.

2.2. We may reserve the right to refuse membership to any applicant or restrict your access to and use of Platform.

3. Your acceptance to our Terms of Membership

3.1. When you apply for a Membership, you are agreeing that you are subject to any and all T&Cs (including these Terms of Membership) which begin and become legally binding on the date that you agree on these T&Cs. These Terms of Membership refer to and form part of the terms and conditions of:

Our Terms for Using the Platform;
Our Privacy Policy, which explains how we collect, use and store your personal data;
Our Cookie Policy, which sets out information about the cookies on our Platform;
Our Terms of Sale which will apply to the sales of Products and Services; and
Our Terms of Storage Service which will apply for the storage of Products.

3.2. The terms and conditions (T&Cs) described above set out the terms of our contract with you.

4. You are responsible for the information provided to us

4.1. Your membership is non-transferable and non-transmissible. You warrant that all information about you provided to us on the submission of the application for membership is true and accurate at the point of submission.

4.2. You acknowledge and accept that your failure to provide us with true and accurate information about you and/or to meet the legal age in your country of residence (e.g. 18 years old or more) may result in your application for membership being refused or your existing membership may be deactivated by us. In such circumstances, the terms for deactivating your membership set out below will apply to you. Please read about We may deactivate your Membership set out below.

5. We may change the Terms of Membership

5.1. We review and change these Terms of Membership including any annual fee due to various factors (e.g. our members' needs and expectations, business priorities and more) from time to time. These terms were most recently updated on 1st March 2026.

5.2. We will notify you any changes to the Terms of Membership prior to the renewal of membership.

5.3. Changes to the revised Terms of Membership may require your acceptance. If you fail to confirm your acceptance by the date of renewal, we may deactivate your membership. In such case, you may hold a personal account for delivery and storage purposes only (Legacy Account).

6. Activating your Membership

6.1. Upon admitting you for the first time as a Member, a 60-day period (60-day Welcome Window) will be provided to you to explore the Platform, Products and Services. By clicking the "Activate" button on your membership account, you will agree to take out a 12 months' auto-renewing Membership unless you wish to deactivate it before the end of 60-day Welcome Window. A reminder will be provided prior to the end of the 60-day Welcome Window.

6.2. When you click the "Activate" button on your account to take out an Invitation-Only Status, you consent to take a 12 months' auto-renewing Invitation-Only Status and waive your legal rights to change your mind.

7. When and how we charge you for Membership

7.1. For new members only, we will charge you for the membership fee at the end of the 60-day Welcome Window.

7.2. We will charge you for an annual Invitation-Only Status fee upon activation.

7.3. Where you activate our Invitation-Only Status you may choose to pay the membership's fee in full upon activation.

7.4. Any fee payable to us is made via credit card to us upon following the activation of the 60-day Welcome Window or the activation of Invitation-Only Status as applicable.

8. Your legal right to change your mind

Membership

8.1. You have a legal right to change your mind about your annual Membership and deactivate it within 60-day Welcome Window after clicking the "Activate" button on your membership account. We will provide you with a reminder about your legal right to change your mind.

8.2. If you wish to deactivate your membership, you must click on the "Deactivate" button on your membership account.

8.3. Where you deactivate your membership following the end of the 60-day Welcome Window, you will have no right to receive a refund. Please read Your rights to deactivate a Membership or renewal set out below.

Invitation-Only Status

8.4. If you accept to take out the annual Invitation-Only Status and click the "Activate" button on your account, you waive your cancellation rights to change your mind and receive a refund of the annual fee.

8.5. If you change your mind about your annual Invitation-Only Status and click "Deactivate" button on your account, you will have no right to receive a refund. Please read Your rights to deactivate a Membership or renewal set out below.

9. You may be eligible for a Membership Fee Waiver

9.1. You may be eligible to earn a membership fee waiver for your annual Membership fee or annual Invitation-Only Status (as applicable) which can be used before the payment of an annual membership fee is due to us (Membership Fee Waiver).

9.2. To earn a Membership Fee Waiver, you are required to purchase Products and/or Services on the Platform and/or Products on CruTrade (www.crutrade.io) equal to the total sum of:

€5,000.00 within 12 months prior to your Membership renewal.
€5,000.00 during the 60-day Welcome Window following the activation of the Membership.
€50,000.00 within 12 months prior to Invitation-Only Status renewal.

9.3. If you earn a Membership Fee Waiver, this will be shown in your account on or before any annual fee is payable to us. As a result, no annual membership fee will be payable to us at the date of payment for the membership or renewal.

9.4. If you deactivate your Membership or Invitation-Only Status, your eligibility for a Membership Fee Waiver will be automatically lost upon deactivation.

10. We remind you about a Membership's renewal

10.1. We will remind you about when your Membership or Invitation-Only Status (as applicable) is to be renewed for additional 12 months, the sum for membership's fee due to us and your legal right to deactivate your membership within 14 days after the date of the annual auto-renewing membership.

10.2. Before the date of your annual auto-renewing membership is payable, we will notify that your membership is approaching and will then provide you with a reminder.

11. We may deactivate your Membership

11.1. We may deactivate your membership and close your account or restrict your access to our Platform with advance notice, except when you seriously fail to comply with applicable laws, when we are unable to provide advance notice for legal reasons or when providing advance notice could expose us to liability, harm other members or users, or compromise the Platform's services.

11.2. If you are a member (including a holder of an Invitation-Only Status) and fail to make payment for your annual fee, we may deactivate your membership and provide you with 3 business day's deactivation notice. Following the deactivation notice, your membership account will be automatically closed. You may re-apply for the membership following 12 months from the date of the deactivation notice.

11.3. Upon deactivation, if you are no longer a member of Crurated, you have 30 days ("Grace Period") after the date of the deactivation to redeem your Vouchers and arrange shipment of any purchased Products stored at our warehouses at your costs. If you require any assistance to arrange the shipment of Products, please email us at hello@crurated.com and we will provide you with an estimate of costs (e.g. shipping costs, packaging, bank charges, taxes and duties as applicable).

11.4. Following the Grace Period, we will charge a storage fee for any Products kept at our warehouse in accordance with the Terms of Storage Service.

12. Your rights to deactivate a Membership or renewal

12.1. You can deactivate an annual Membership or the annual Invitation-Only Status at any time. When this happens, we do not provide any refund or credit for any partial membership periods.

12.2. Upon renewal, you have the right to deactivate an annual Membership or an Invitation-Only Status within 14 days after the date of the annual auto-renewing membership. We will contact you via email to arrange a full refund of membership fees excluding VAT to your credit card within the following 14 days. Please note that 14 days after the date of your acceptance to the renewal, the membership fee is non-refundable, and we do not provide credits for any partial membership periods.

12.3. If you wish to deactivate your membership, please go to the "Account" page, and then on "Deactivate Renewal" button. If you deactivate your membership, your Membership account will be automatically closed at the end of your annual Membership term, and you will cease to be a member of Crurated at that time.

12.4. Once you cease to be a member of Crurated, you have 30 days (Grace Period) following the end of your annual Membership term, to redeem your Vouchers and arrange shipment of any purchased Products stored at our warehouses at your costs. If you require any assistance to arrange the delivery of Products, please email us at hello@crurated.com and we will provide you with an estimate of costs (e.g. shipping costs, packaging, bank charges, taxes and duties as applicable). Please read the Terms of Delivery Service.

12.5. Following the Grace Period, we will charge a storage fee for any Products kept at our warehouse in accordance with the Terms of Storage Service.

13. Holding a Non-Member Account

13.1. If you are no longer a member of Crurated, but you hold Vouchers in respect of any Product, you must pay the applicable storage fee for storing any Product in our warehouse and maintain a non-member account with us for storage and delivery purposes only (Legacy Account). Please read our Terms of Storage Service.

13.2. If you are a registered user of our partner CruTrade's platform and have purchased any of Products through that platform, and require storage and/or delivery services, you must apply for a non-member account with us (Service Account). Please read our Terms of Storage Service.

13.3. Where you hold a Non-Member Account, you will not have access to our offers relating to Products and Services.

14. We charge interest on late payments

If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of SOFR (Secured Overnight Financing rate) +3% a year. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

15. Our communications

Any notice given by us to you or vice versa under this Terms of Membership must be sent by email. Our email address is hello@crurated.com. You are responsible to provide us with your correct email address and notify any change to your email address from time to time as required. Any notice will be deemed to have been received by email at the time of transmission or, if this time falls outside business hours, when business hours resume. Please note that business hours means 9.00am to 5.00pm Central European Time (CET) Monday to Friday on a day that is not a public holiday in the place of receipt.

Terms of Sale

These terms may have changed since you last reviewed them. These Terms were most recently updated on 1st March 2026.

When you buy from us you are agreeing that:

Storage Service

Delivery Service

1. Information about our Products and Services are available on the Platform

1.1. You can find everything you need to know about us, Crurated, and our Products (such as wines and spirit beverages) and related services (such as storage and delivery services) (Services) including these terms and conditions (T&Cs) before you purchase on the Platform (www.crurated.com).

1.2. You must be 18 years and over to use the Platform or purchase any Product through our Platform. If you do not live in England, you must be of a legal drinking age within your country of residence to become a member or purchase our Products and/or Services through our Platform.

1.3. Any Products is made available exclusively to our members through the Platform.

1.4. Products are displayed on our website in 'real time'. Any Product may be withdrawn from offer without notice.

1.5. Any Product offered for sale may be purchased solely through a multiple-purposes vouchers on the Platform.

1.6. Any Product may be available for delivery only after the specific date displayed for that Product on the Platform.

1.7. Any purchase price for each Product excludes value added tax (VAT) or equivalent tax value, cost of delivery, packaging, bank charges, taxes, duties and, if applicable, any storage fee.

1.8. An independent assessment of the estimated market price of Products may be provided by Crurated to members strictly for guide purposes only. Any independent assessment is based on a range of sources and considers factors including the condition and rarity of the bottles. We recommend that you undertake your own investigation of market prices before placing an order with us.

1.9. Any promotion or discount relating to Products are single use only and not to be used in conjunction with any other promotion or discount unless otherwise notified to you through our Platform facilities.

1.10. Products may be identified by a unique serial number (USN) and linked to a non-fungible token (NFT). A USN identifies and links the ownership of an individual Product. Whilst an NFT linked to a specific Product, certifies the authenticity, provenance and storage of that Product.

1.11. We require to open any original wooden case containing Products to identify, serialise and link each Product with an USN and an NFT.

1.12. We offer a storage service for any Products purchased from us at our warehousing facilities. Please read the terms of Storage Service.

1.13. Products are not automatically dispatched for delivery. We provide you with delivery options and related estimate of costs. Please read the terms of Delivery Service.

2. You purchase Products through Vouchers

2.1. Any Product is sold via a multi-purpose voucher system (Voucher) on Platform.

2.2. Any Voucher may be transferable as a gift to any other member by clicking on the Platform's gift facility on your personal account. Furthermore, if you are a current member of Crurated and hold an active personal account with our partner, CruTrade Inc., who operates a marketplace website (www.crutrade.io), you may use a Platform facility on your personal account that enables you to list and sell Products purchased from us on CruTrade's marketplace website.

2.3. Upon receipt of payment of the purchase price of any of Products, we will issue a Voucher related to each Product purchased from us and provide the corresponding invoice via email. This means that Crurated retains the legal ownership in respect of any Products purchased from us until receipt of payment in full of all sums due to us in accordance with these Terms of Sale.

2.4. You may redeem your Voucher associated to the Product at any time, provided that redemption occurs only after the specific date on which that Product becomes available for delivery.

2.5. If you redeem any Voucher, you are required to pay in full all fees and costs for Services (including estimated shipping costs, packaging, bank charges, applicable, taxed and duties) provided for the Product associated to that Voucher.

3. We store Products until you redeem your Vouchers

3.1. Any Products purchased from us will be stored in our insured, temperature-controlled warehouses until you redeem your Vouchers.

3.2. We offer our members a complimentary storage service for Products in a limited number of insured, temperature-controlled warehouses.

3.3. If you are no longer a member of Crurated and do not wish to redeem any Voucher after your purchase, you must pay a storage fee to continue storing Products in our warehouse facilities. For delivery and storage service purposes, you are required to maintain a personal account with us (Legacy Account). Please read the terms of our Storage Service.

4. We do not deliver Products to all countries

We arrange delivery for Products to various EU countries and selected international destinations. Please refer to our list of available destinations here and the Terms of Delivery Service.

5. We charge you when we accept your order

However, for storage service we may charge a fee on a daily basis. Please read the terms of our Storage Service.

6. How you may purchase Products

6.1. On the Platform, you may purchase a Voucher relating to any of Products by way of visiting our:

Weekly Offers
Private Sale
Shop

Weekly Offers

6.2. Our Weekly Offers display any Products that are offered for a limited or specific period and at pre-determined prices. Weekly Offers may vary in type, quantity, price, duration and applicable membership tier at our sole discretion and subject to Product availability from time to time.

6.3. By visiting our Weekly Offers, you can access to a range of Products' offers by clicking on:

Collections
Barrels
Single Lot Auctions

6.4. Our Collections offer Products that comprise single bottles or collections of bottles.

6.5. Our Barrels offer Products for sale while maturing in barrel and may be purchased in different bottle formats, which may be personalised in accordance with your preferences and the specific features available at the time of purchase. On the Platform you may select a specific bottle format during the specified time window to bottle the relevant litres of the Product purchased in the preferred bottle format. If you fail to choose a preferred bottle format, the litres of Product purchased will automatically be bottled in the minimum available bottle format.

6.6. We may at our discretion offer you to purchase Products made available on Collections and Barrels at a fixed price and/or at a minimum price requirement that may be subject to a sealed-bid auction.

Sealed-Bid Auctions Rules

6.7. If you wish to purchase any Product displayed on Collections or Barrels by way of a sealed-bid auction, you will need to submit your price offer (Sealed-bid Offer) in respect of such Product by and not later than the specific time as displayed.

6.8. The submission of a Sealed-bid Offer for any Product does not guarantee the placement of an order in respect of that Product as displayed.

6.9. You may not be permitted to submit any Sealed-bid Offer, if you are no longer a member of Crurated and owe monies to us.

6.10. All Sealed-bid Offers are submitted on a sealed bid-basis. You will not have access to, nor visibility of, other participants' price offers at any time, either before or after the auction closes.

6.11. Any Sealed-bid Offer must comply with any minimum price requirement displayed in respect of such Product.

6.12. You may submit only one Sealed-bid Offer per Product, unless otherwise expressly permitted. Once any Sealed-bid Offer is submitted, you can amend, but you cannot withdraw it.

6.13. By submitting a Sealed-bid Offer, you agree to waive any cancellation rights to change your mind, should you be awarded as the winning bidder. This means that you will have no right to request a refund, if you are no longer willing to purchase the Product after the auction closes.

6.14. Any submitted Sealed-bid Offer shall remain valid and binding until the auction results are notified via email to you.

6.15. The winning Sealed-bid Offer may be more than one and will be determined by selecting the highest valid offer and/or applying additional criteria at our sole discretion.

6.16. We will notify the auction outcome to all participants via email within 72 hours after the auction closes.

6.17. All decisions relating to the auction, including the acceptance or rejections of Sealed-bid Offers, shall be final and binding.

6.18. Upon payment by credit card, we will issue a Voucher to any winning bidders.

6.19. Failure to complete payment within the specific timeframe of 48 hours following the outcome notification via email and using the payment method may result in withholding or forfeiture of the Product or deactivation of the membership.

Single Lot Auctions

6.20. You may wish to participate in a Single Lot Auction to purchase Products.

6.21. The single lot auction may either relate to a single Product or a certain number of Products made available on the Platform.

6.22. Each auction concerns one lot only and results in the award of that lot to one successful participant.

Single Lot Auctions Rules

6.23. You must be a member of Crurated and must not owe monies to us to participate in the auction.

6.24. All bid offers are submitted on an open bid-basis.

6.25. Each auction related to a single lot and only one bidder will be declared the winner bidder.

6.26. Bids must be submitted in the specified currency displayed on the Platform.

6.27. You must comply with any minimum bid, bid increment, or other requirements as displayed on the Platform during the auction.

6.28. All bids submitted are binding and irrevocable. If a higher bid is submitted, the outbid members will receive a notice, enabling them to submit a further bid.

6.29. By submitting a bid, you agree to waive any cancellation rights to change your mind, should you be awarded as the winning bidder. This means that you will have no right to request a refund, if you are no longer willing to purchase the lot after the auction closes.

6.30. Before the auction closes, the submission of last-minute bidding made within the final 30 seconds may extend the auction's deadline. If a bid is submitted within this timeframe, the 30-second countdown is reset until no more bids are submitted.

6.31. The winner bid will be determined by selecting the highest valid bid and applying any additional criteria at our discretion.

6.32. We will notify the auction outcome to all participants via email within 72 hours after the auction closes.

6.33. All decisions relating to the auction, including the determination of the winning bidder, shall be final and binding.

6.34. The winning bidder must complete payment by credit card within the specific timeframe of 48 hours following the outcome notification via email.

6.35. Upon payment by credit card, we will issue a Voucher to the winner.

6.36. Failure to complete payment within the specific timeframe and using the payment method may result in withholding or forfeiture of the Product or deactivation of the membership.

Private Sale

6.37. We may at our sole discretion offer a specific number of Products' lots exclusively to selected members for a specific period through our Private Sales service.

6.38. If you are selected, you will be able to view and participate in the Private Sales on the Platform.

Shop

6.39. Crurated will make available a specified number of Products at a predetermined fixed price through our Shop.

6.40. You may have access to view and purchase a range of type and quantity of available Products at any time.

6.41. Any Product offers operate on a "first come, first served" basis and certain Products may no longer be available and be displayed as "Sold Out" on the Platform.

7. How we charge for Products and Services

Any payment made to us is made via credit card to us upon acceptance of your order for any Products and Services (including applicable taxes and duties) by us. Payment by bank transfer may be permitted in certain circumstances at our sole discretion. Please contact us via email for further details at hello@crurated.com.

8. We charge interest on late payments

If we're unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of SOFR (Secured Overnight Financing rate) +3% a year. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

9. We pass on increases in VAT

The rate of value added tax (VAT) may vary from time to time. The applicable VAT will be charged at the rate in force at the time of submitting a request for the delivery of Products related to any Vouchers redeemed.

10. Your right to change mind

10.1. You have the legal right to change your mind within 14 days after the day:

you purchased any Service (including storage and delivery services);
any Voucher was issued to you;
you submit a request for delivery of Products related to any Vouchers redeemed.

10.2. For most of Products purchased on the Platform, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it. This is subject to some conditions, as set out below.

11. When you waive your right to change mind

Upon redemption of any Voucher, you waive your right to change mind once the delivery request for the shipment of Products has been completed, as the request has been approved and paid for in full by you.

12. When you can't change mind

12.1. You can't change your mind about an order for:

Delivery Service, once these have been completed;
Products you purchase by way of any Sealed-bid Auction or any Single Lot Auction; and
Products that are made to your specifications or are clearly personalised (such as Products purchased on Barrels page on the Platform).

12.2. To let us know you want to change your mind, contact us via email at: hello@crurated.com.

13. How and when we refund you

We refund you as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.

Storage Service

14. How and where we store Products

14.1. Products are stored in temperature-controlled warehouses and insured against such events as breakage, loss, theft or fire and other adverse events that may occur in our warehouses.

14.2. Warehouse facilities consist of bonded warehouses and warehouses operated by us or by our appointed partners.

14.3. Our principal warehouse is located in Burgundy, France. A list of our warehousing facilities is available here.

14.4. If you wish to transfer any purchased Products stored in one of our warehousing facilities to any other warehousing facility, we may charge a transfer fee, if the transfer exceeds the complimentary bulk transfer of purchased Products included within 12 months following the activation or renewal of your membership.

14.5. Please note that you may be required to pay the applicable VAT, taxes and duties, if any, in advance before we can arrange the transfer. If you wish to enquire about transferring purchased Products to another warehousing facility, please contact us via email at: hello@crurated.com.

15. We offer storage service for Products

15.1. Our storage service is complimentary to our members at our warehouse located in Burgundy, France.

15.2. If you are no longer a member of Crurated and wish to continue storing Products in our warehouse, you will be required to pay a storage fee according to the actual usage.

15.3. Storage fees are charged daily and exclude any value added tax (VAT) or equivalent tax and are available here. We will issue invoices for storage service on a six-month basis or upon delivery request, as applicable.

15.4. You may terminate the storage service at any time and submit a delivery request for Products stored in our warehouse.

15.6. Our storage service fees may require adjustments from time to time. We contact you in advance to inform you about the incoming adjustment to our storage fees. You can then contact us to terminate the storage service contract prior to the adjustment taking effect, in which case, you will be charged the current fee based on actual usage.

15.7. You can contact us via email at: hello@crurated.com.

Delivery Service

16. How to redeem Vouchers and request a delivery

16.1. After purchasing any Voucher, you may redeem such Voucher for the applicable purchased Product at any time following the date on which the Product becomes available as indicated in your personal account.

16.2. You may redeem any Voucher by submitting a delivery request through your personal account (Delivery Request). A delivery request will trigger the redemption of any Voucher and enable you to provide all relevant information for the shipment of the Products related to the redeemed Vouchers to the relevant destination.

16.3. You are responsible for the information provided to us. You acknowledge and agree that all information provided to us on the submission of the Delivery Request is true, correct, accurate and complete at the point of submission.

16.4. Following receipt of a Delivery Request, we will provide you with estimates for the available delivery options, including related timelines and costs (such as shipping costs, packaging, bank charges, taxes and duties as applicable) (Delivery Costs).

16.5. We arrange delivery for Products to various EU countries and selected international destinations at competitive rates. Please refer to our list of available destinations here.

16.6. If the delivery to your preferred country is not available, you may collect your Products from our warehousing facility. Please notify us of the necessary delivery arrangement by email at hello@crurated.com and bear in mind that certain lead times apply.

16.7. If the delivery address is located outside the European Union and any Product to deliver are located at our warehousing facility in France, you must provide Crurated with the cleared eAD and export declaration or an equivalent proof of export in accordance with the applicable French customs regulations.

16.8. To redeem any Voucher, you are required to pay in full all Delivery Costs estimated by us.

16.9. Upon receipt of full payment for Delivery Costs, we will notify you that your Delivery Request for the shipment of the Products has been complete and you will own any Products associated to the redeemed Vouchers purchased on the Platform.

17. How to make a special delivery request and how we may arrange for it

17.1. If you require any special delivery requests (e.g. delivery to a bonded warehouse, specific time-slots, narrow access roads, or historic town centres, self-collecting etc.) you are required to inform us before paying in full Delivery Costs by emailing us at hello@crurated.com. Please note that additional terms described below may apply to a special delivery request in accordance with these Terms of Sale.

17.2. Special requests may require alternative arrangements or additional Delivery Costs. For instance:

Shipping Large Bottles: For Wine bottles larger than three Liters (3 litres), expedited delivery service may not be suitable due to safety considerations. You may need to contact our Customer Support logistics team to arrange the most appropriate and secure shipping method.
Warehouse Pickup: if you are self-collecting any Product at any of our warehouse facilities you must contact the Crurated Logistics Team on hello@crurated.com to initiate the packaging process. Please note that this requires a minimum of three working days after payment of delivery costs and charges and are subject to French VAT.
Packaging: Any Wooden Cases Packaging (OWCs) and special packaging are not automatically included in a Delivery Request. OWCs can be shipped separately or included in pallet shipments, subject to suitability. If you are self-collecting any Products, we may provide available OWCs. However, due to specific regulations in certain countries, OWCs might not be included. Please read Product's labelling and packaging for delivery purposes and let us know if you require any special packaging by emailing the Crurated Logistics Team at hello@crurated.com.

17.3. You may wish to arrange the delivery of the Products independently and at your own expense and risk. We retain the right to charge additional handling fees to prepare the order for transportation. This includes packaging, preparing accompanying documents, and other related tasks.

17.4. You acknowledge and agree that the delivery of Products will be subject to the specific contractual terms of the last edition of Incoterms® Rules such as the Delivery Duty Paid (DDP), or the Free Carrier (FCA) published by the International Chamber of Commerce (ICC) which is available here. These terms regulate certain key matters including the transfer of risk in the goods, and responsibility for carriage and loading/unloading of the goods. These terms also apply to your Delivery Request and form part of these Terms of Sale.

17.5. For instance, if you request a special delivery to collect Products in person from our main warehouse in Burgundy, France, the delivery of the Products will be arranged by us in accordance with the contractual terms of the DDP Incoterms® Rules. This means that following receipt of full payment for the estimated Delivery Costs (such as shipping costs (if any), packaging, bank charges, applicable taxes and duties) your sole responsibility is to unload the Products at our warehouse. While we will: arrange the costs of carriage and bear all the costs involved in bringing the Products to our main warehouse in Burgundy, France; be responsible for export clearance and import clearance (such as any import duties and the customs handling formalities); deliver and place the Products at your disposal, cleared for import and ready for collecting at our main warehouse in Burgundy, France.

17.6. In any other case, where you need to arrange the delivery of Products on your own from our warehouse, we arrange to deliver Products in accordance with the contractual terms of the FCA Incoterms® Rules. This means that following receipt of full payment for the estimated Delivery Costs we will: deliver the Product into the custody of the carrier arranged by you (for example, a freight forwarder) at our warehouse; bear all risk until the Products, for example, are loaded on to the truck of the first carrier at our warehouse. Where delivery is to a transport terminal, we are not responsible for unloading the vehicle at the terminal. Delivery of containerised Products at a transport terminal takes place when the vehicle enters the transport terminal; be responsible for loading if delivery is at our warehouse; be responsible for export clearance.

17.7. Please note that under the FCA Incoterms® Rules you will be responsible for: arranging the contract of carriage from our warehouse to the final designated destination; bearing the full costs and risks of carriage to your final designated destination after delivery to the first carrier; bearing the applicable terminal handling charges at the port of shipment, if any; being responsible for unloading the Products.

17.8. Please note that our insurance coverage excludes any delivery of Products carried out in accordance with the contractual terms of the DDP and the FCA Incoterms® Rules. We recommend that you arrange suitable insurance coverage for the shipment of the Products.

18. How we calculate Delivery Costs

18.1. Delivery Costs (such as shipping costs, packaging, bank charges, applicable taxes and duties) are variable and depend on several factors including but not limited to the destination, the quantity of the order, and any additional transportation services required. A combination of all these factors determines your final delivery costs. Please refer to our Shipping & Storage information here.

18.2. For instance, a delivery of Products that is under sixty (60) bottles or with a total wine value of less than €7,500.00, we typically provide estimated quotes for expedited delivery service, such as DHL, UPS, or equivalent carriers. Larger orders are usually shipped via freight service, often referred to as a 'pallet' shipment, which essentially means transportation by truck.

18.3. Please note that additional customs duties and taxes may be applicable and payable by you upon the arrival of Products in certain countries. If required by law, we will notify you any additional costs (e.g. customs duties, taxes, etc.) which are required to be paid in full by you to complete your Delivery Request.

18.4. We estimate Delivery Costs as accurate as possible based on our knowledge at the time of the Delivery Request. We are not responsible for paying any Delivery Costs on your behalf.

18.5. If you are exempted from certain taxes (e.g. sales, use, or other taxes), you must provide us with a copy of the relevant supporting documents prior to the full payment for Delivery Costs by contacting us via email at: hello@crurated.com.

19. We're not responsible for delays outside our control

19.1. Products are not automatically dispatched for delivery. Once we have received payment in full for Delivery Costs, your Delivery Request for the shipment of the Products is complete.

19.2. Where severe weather conditions occur that could cause shipment delays, please note that any transport-related damages caused by temperature fluctuations will not be covered by our insurance.

19.3. If any delivery of Products is delayed by an event outside our control, such as shipping disruptions, supplier inconsistencies, or other external factors, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can contact us via email at: hello@crurated.com.

20. You cannot cancel any delivery request once it has been completed

20.1. You may cancel a delivery request at any time prior to the payment of Delivery Costs estimated by us.

20.2. Once you have paid the Delivery Costs, your delivery request has been completed, and it can no longer be cancelled.

20.3. You shall bear in mind that any shipments require an adult signature upon delivery.

21. Product's labelling, packaging and insurance for delivery purposes

21.1. We prioritise the safety of all Products. We may require repacking in protective containers for optimal protection in compliance with shipping regulations.

21.2. We conduct a meticulous inspection of each Product and its packaging, including opening of the original wooden case packaging at our warehouse facilities. Original wooden case packaging is reconditioned whenever possible and is not retained if the lot contains fewer bottles than a full case.

21.3. Please note that wooden case packaging may suffer breakage during inspection due to their structure.

21.4. For the purpose of preserving the condition of the Products during the transit, we reserve the right to repackage the Products in protective containers as deemed necessary. Please be aware that the original wooden case packaging while carefully preserved during the inspection, is not automatically included with the Products as part of the shipment. The inclusion of such packaging is subject to factors including applicable shipping regulations and the specific nature of the shipment, at our sole discretion.

21.5. All Products are insured against loss, damage, fire, or other mishaps during transit to your designated destination by Crurated. Please note that our insurance coverage does not include losses due to confiscation or other restrictive measures issued by any national or local governmental authority, arising from alleged violations of applicable laws in country where is located your designated destination.

22. We don't compensate you for all losses caused by us or our Products and/or Services

22.1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

22.2. We're not responsible for losses you suffer caused by us breaking this contract if the loss is: Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order or processed your delivery request meant we should have expected it (so, in the law, the loss was unforeseeable). Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control. Avoidable. Something you could have avoided by taking reasonable action. For example, damage to Products delivered to your designated destination, that was caused by extreme high or low temperatures at such destination, and that you could have avoided by following our recommended storage temperature guidelines.

22.3. To the extent that you use a product for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the Product and all claims for loss of profit or indirect or consequential loss are wholly excluded.

22.4. The occurrence of any loss or breakage should be reported to us via email at hello@crurated.com in writing within three (3) days of delivery.

23. You have rights if there is something wrong with Products and/or Services

If you think there is something wrong with any Products and/or Services supplied, you must contact our Customer Service Team via email at: hello@crurated.com. We honour our legal duty to provide you with Products and Services that are as described to you on the Platform including in these T&Cs and that meet all the requirements imposed by law. We reserve the right to refund and not to replace damaged Products at our discretion. Remember too that you have several options for resolving disputes with us.

24. You have several options for resolving disputes with us

Our complaints policy. Our Customer Service Team will do their best to resolve any problems you have with us or our Products. Please contact us via email at hello@crurated.com.
You can go to court. These Terms of Sale are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of another country, you may also bring proceedings in that country. If you are a business, these Terms of Sale, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

25. Other important terms apply to our contract

25.1. Our Communications. Any notice given by us to you or vice versa under this Terms of Sale must be sent by email. Our email address is hello@crurated.com. You are responsible to provide us with your correct email address and notify any change to your email address from time to time as required. Any notice will be deemed to have been received by email at the time of transmission or, if this time falls outside business hours, when business hours resume. Please note that business hours means 9.00am to 5.00pm Central European Time (CET) Monday to Friday on a day that is not a public holiday in the place of receipt.

25.2. We can end our contract with you. We can end our contract with you for a Product and/or Service and claim any compensation due to us (including enforcement costs) if: you don't make any payment to us when it's due and you still don't make payment within 14 days of our reminding you that payment is due; you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to comply with the relevant laws and regulations regarding the supply of any Product and/or Service; you don't, within a reasonable time, allow us to deliver any Product or Service to you.

25.3. If you owe monies to us, we may cancel your Vouchers. If any amounts under our invoices for Services remain outstanding and undisputed for more than 12 months after their due date, we reserve the right to cancel such number of Vouchers relating to Products purchased from us equivalent in value to the total outstanding amount due. We will notify any outstanding invoices and will then provide you with reminders in writing prior to cancelling your Vouchers. This means that: In the event that the amount of €100.00 due under our invoice for Services dated 30 March of the current year, payable within 30 days, remains outstanding and undisputed as of 30 June of the following year, we have the right to cancel Vouchers relating to the relevant Products up to the total amount equivalent to €100.00. Once any of your Vouchers is cancelled, you will have no right to redeem your Voucher by way of submitting a delivery request for Products and we will be entitled to offer Products related to cancelled Voucher on sale.

25.4. We use your personal data as set out in our Privacy Notice. How we use any personal data you give us is set out in our Privacy Notice.

25.5. We can transfer our contract with you. We can transfer our contract with you to a member of our group of companies, so that a different organisation is responsible for supplying Products. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

25.6. You can transfer your contract with us. You can only transfer your contract with us to someone else if we agree to this.

25.7. Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

25.8. If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

25.9. Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn't mean we can't do it later.

Black jagged torn paper edge on a white background.